For us, the customer is still king!
30 days return guarantee: for goods in stock (goods already produced or ready for sale).
30-day money-back guarantee (FAIR DEAL): Custom-made products in SEHSTÄRKE.
If there is something wrong with the optical lenses of your custom-made prescription glasses, our FAIR DEAL applies. If, after reworking, you still have not achieved an
optimal visual result, the purchase price will be refunded - no ifs, ands or buts!
The FAIR DEAL applies exclusively to the production of prescription lenses. This deal does not apply to: Incorrectly stated vision values, outdated values, glasses that
are not to your liking, glasses with considerable signs of wear or glasses that have been willfully damaged or altered.