Right of withdrawal
Consumers have a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.
Right of withdrawal
You have the right to withdraw from this contract within one month without giving any reason. The cancellation period is one month from the day
- on which you or a third party named by you, who is not the carrier, took possession of the goods, provided that you ordered one or more goods as part of a single order and this is or will be delivered in one go,
- on which you or a third party named by you who is not the carrier took possession of the last goods, if you ordered several goods as part of a single order and these are delivered separately,
- on which you or a third party named by you, who is not the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods that are delivered in several partial consignments or pieces.
In order to exercise your right of withdrawal, you must tell us, the company:
In den Weiden 3
40721 Hilden / Germany
by means of a clear statement (e.g. a letter sent by post or e-mail) of your decision to withdraw from this contract. You can use the attached sample revocation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send the communication regarding your exercise of the right of cancellation before the cancellation period has expired.
Consequences of revocation
If you revoke this contract, we have paid you all payments that we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a different type of delivery than the cheapest standard delivery offered by us have), immediately and at the latest within fourteen days from the day on which we received the notification of your cancellation of this contract. For this repayment, we use the same means of payment that you used in the original transaction, unless something else was expressly agreed with you; under no circumstances will you be charged fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.
You must return or hand over the goods to us immediately and in any case no later than one month from the day on which you inform us of the cancellation of this contract. The deadline is met if you send back the goods before the period of one month has expired. You bear the direct costs of returning the goods.
You must pay for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
-- End of revocation --
1. The right of withdrawal does not apply to contracts for delivery
a) goods that are not prefabricated and for the production of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
b) sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
2. FAIR DEAL – Right of withdrawal for glasses made to order
The purchase of glazed glasses (custom-made in prescription) is a matter of trust and so it should remain! According to legislation, special or custom-made (goods according to customer specifications) are excluded from the right of withdrawal. This does not apply to us!
If something is wrong with the optical lenses of a custom-made pair of prescription glasses, our FAIR DEAL applies. If an optimal viewing result is still not achieved after the rework has been carried out, the purchase price will be refunded - without ifs and buts!
The FAIR DEAL relates exclusively to the manufacture of the corrective lenses. Valid: Up to one month after purchase. This deal does not apply to: misrepresentation of vision values, outdated values, dislike, glasses with significant signs of use or glasses that show willful damage or changes.
If the specified eye values are more than two years old, we recommend that the buyer visit an ophthalmologist before purchasing the lenses, for a general examination of the eyes and to determine the current eye values. HELBRECHT optics is not liable for incorrect, incomplete or outdated eye values that are specified in the ordering process. Just like the local optician, we are also obliged to point out that, due to the optical properties of varifocals / multifocal glasses, many people need a period of getting used to them. Therefore, for the time being, it is not advisable to use new varifocals in traffic immediately and wearing them / getting used to them in everyday life is advisable. If there is still no change after a few days of getting used to it, please contact us.
By concluding a contract, you confirm that you wear glasses, are familiar with the use of prescription glasses and have regular ophthalmological follow-up examinations carried out. We manufacture according to the eye correction values specified by you in writing. We assume no liability for incorrect information or outdated values. If you instruct us to take the visual values of your existing glasses, you confirm that these visual values correspond to your current visual values.
3. Gifts / Bonuses
"Called in sequence encore"
The additions at HELBRECHT optics are always part of the closed purchase contract.
In the event that the order value specified by the retailer for an encore is subsequently fallen below due to a partial cancellation, the customer is obliged to return the encore to the retailer.
If the customer falls below the required minimum order amount for the encore upon cancellation and does not send the encore back when returning his order to HELBRECHT optics, the corresponding reimbursement amount, the specified value of the encore (based on the RRP), will be automatically deducted from the payment.
4. Non-binding instructions for returning the goods
If you want to return the goods, please do not send them freight collect to us. We offer an online returns service (only for Germany) for returns. If you have selected "direct debit" as the payment method, please do not object to the collection of the direct debit, as high return debit fees will be incurred in this case. If you cancel the entire order, we will of course transfer the purchase price including the shipping costs back to your account. The exercise of your statutory right of revocation is not affected by the information listed under Section (4).
5. Exclusion or premature expiry of the right of withdrawal:
The right of withdrawal does not apply to consumers who do not belong to a member state of the European Union at the time the contract is concluded and whose sole place of residence and delivery address are outside the European Union at the time the contract is concluded. (If you want to cancel the contract, please fill out the cancellation form and send it back to us.)
Sample withdrawal form
(If you want to revoke the contract, please fill out this form and send it back.)
In den Weiden 3
40721 Hilden / Germany
- I/ we (*) hereby revoke the contract concluded by me/ us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only if notification is made on paper)
(*) Delete where not applicable.