If something is wrong with the optical lenses in a one-off production, our FAIR DEAL applies. If an optimal viewing result is still not achieved after the rework has been carried out, the purchase price will be refunded - without ifs and buts!
We stand for 100% satisfaction. Our word applies - A MATTER OF HONOR!
1) How long can I try on the glasses at home?
After receiving the glasses (without prescription), you can try them on at home for 10 days. Please return the glasses you do not like to us by the 11th day at the latest.
2) What does free trial mean?
For the glasses that you return to us by the 11th day (after receipt), we will of course refund your deposit immediately.3
3) Found your desired glasses for your prescription?
Return all the glasses and order your desired glasses with your prescription from us again.2 All prices incl. VAT | 1 The specified period refers to working days (Mondays - Fridays). 2 You will receive a DHL return label easily and conveniently in our "Online Returns Portal" (section: RETURNS | Only in Germany available). Please familiarize yourself with the return procedures before completing your order.
We know that one can hardly wait to hold the order in one's hands. That's why we do everything we can to get your shipment on its way as quickly as possible!
Fast shipping within 24 hours (on weekdays)
Free shipping from 49,- € (within Germany)
Delivery wherever you want (deviating delivery address)
As soon as we have processed your order, we will inform you by e-mail.