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Right of withdrawal

Consumers are entitled to a statutory right of withdrawal. A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor their independent professional activity.

Cancellation policy

Right of withdrawal

You have the right to cancel this contract within one month without giving reasons. The revocation period is one month from the date of revocation,
- at which you or a third party designated by you, other than the carrier, have taken possession of the goods, provided that you have ordered one or more goods under a single order and that the goods are delivered under a single delivery,
- at which you or a third party designated by you, other than the carrier, took or has taken possession of the last goods, if you have ordered several goods under a single order and these are delivered separately,
- at which you or a third party designated by you, other than the carrier, took possession of the last partial consignment or the last piece, if you have ordered goods which are delivered in several partial consignments or pieces,

In order to exercise your right of revocation, you must notify us, the
Helly Helbrecht
In den Weiden 3-5
40721 Hilden / Germany
Phone: 02103 911 512 -0
E-Mail support(at)helbrecht.com

inform us by means of a clear statement (e.g. a letter, fax or e-mail sent by post) of your decision to withdraw from this contract. You may use the attached model revocation form, but this is not mandatory.
In order to comply with the revocation period, it is sufficient to send the notification of the exercise of the right of revocation before the end of the revocation period.

Consequences of revocation

If you revoke this Agreement, we shall reimburse you for all payments we have received from you, including delivery charges (other than any additional charges arising from your choosing a different method of delivery from the cheapest standard delivery offered by us), immediately and no later than fourteen days from the date on which we receive notice of your revocation of this Agreement. For this refund, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no event will you be charged for this refund. We may refuse to make any refund until we have received the goods back or until you have provided proof that you have returned the goods, whichever is earlier.

You must return or hand over the goods to us immediately and in any event no later than one month from the date on which you notify us of the cancellation of this Agreement. This period shall be deemed to have been observed if you dispatch the goods before the expiry of the one-month period. You shall bear the direct costs of returning the goods.

You shall only be liable for any loss of value of the goods if this loss of value is due to handling of the goods that is not necessary for the purpose of checking their condition, properties and functionality.

-- End of the revocation instruction --

1. The right of revocation does not apply to contracts for delivery
a) of goods which are not prefabricated and for the production of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer.
b) of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.

2. FAIR DEAL - Right of withdrawal for glasses made to order
The purchase of prescription glasses (custom-made in your vision) is a matter of trust and that is how it should stay! According to legislation, custom-made products (goods according to customer specifications) can be excluded from the right of withdrawal. This does not apply to us!
Should there be something wrong with the optical lenses of a custom-made pair of glasses in visual acuity, our FAIR DEAL applies. If after reworking the lenses still do not achieve an optimal visual result, the purchase price will be refunded - without any ifs and buts!
In this case, the upcoming purchase amount will be credited exclusively to your customer account. A payout (within the "Fair Deal" - glasses with prescription) is not intended.

3. non-binding instructions for the return of the goods
If you return the goods, please do not send them to us freight collect. If you have chosen "direct debit" as payment method, please do not object to the collection of the direct debit, as in this case high return debit charges will be incurred. If you cancel the entire order, we will, of course, transfer the purchase price, including the return shipping costs, back to your account. The exercise of your statutory right of revocation is not affected by the information listed under point (3).

Sample revocation form

(If you want to cancel the contract, please fill out this form and send it back).

Helly Helbrecht
In den Weiden 3-5
40721 Hilden / Germany
E-Mail support(at)helbrecht.com

- I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)

- Ordered on (*)/ received on (*)

- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of paper notification)
- Date

(*) Delete as applicable.